Frankenmuth Clock Company
966 S. Main Street
Frankenmuth, MI 48734
(989) 652-2933

Return Shipping

If you cannot find your answer here write us

* We recommend items be returned via:
FedEx insured - Shipping service available at all Kinkos stores.
(or)
Parcel Post- Special Handling - insured
Post Office shipping requirements visit: :
www.usps.com/send/preparemailandpackages/preparingpackages.htm

RETURNS:
If item is being shipped as a return do not mark on the factory box.
We also recommend you use original shipping carton and packing materials.
We will not issue a refund to items returned without original box.

* All items shipped to us must be shipped Double Boxed and fullly insured
with adequate packing to ensure safe delivery of item.
* You are responsible for all freight charges. We do not refund shipping and handling charges,
unless the refund is due to our error. All shipping expenses are at the customers expense.
* Include all original packaging, packing materials, manuals, and accessories.
* A copy of original receipt must accompany all returns.
* All refunds will be credited to the original purchasing credit card account number only.

WARRANTY REPAIRS:
Items being returned for Warranty Repair must be shipped Double Boxed and fully insured
with adequate packing to ensure safe delivery of item. If possible use original box
inside another box for shipping purposes. Warranty repair does not cover
damage caused by shipping item to us.
* A copy of original receipt must accompany all warranty repairs.

REPAIRS NOT UNDER WARRANTY:
*Must be shipped Double Boxed and insured with adequate packing to
ensure safe delivery of item. If possible use original box inside another
box for shipping purposes.
* All shipping expenses are at the customers expense.
*Repair does not cover damage caused by shipping item to us.
*Customer is aware that we cannot insure returned item for damage beyond cost of repair.

 

Less reliable:

if using UPS-shipping requirements visit:
http://www.ups.com/content/us/en/resources/prepare/guidelines/prepare_package1.html

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